Many people fail to realise that customer service is the lifeblood of an organisation. The more effort that is put into customer service skills the more likely a customer will stay doing business with you. People want to feel important, welcome, liked and appreciated. Customer Service can be a great way to show these to a client.
Here is a vital video to watch in regards to the LAST approach.
Who Moved My Cheese? An Amazing Way to Deal with Change in Your Work and in Your Life, published on September 8, 1998, is a motivational business fable. The text describes change in one’s work and life, and four typical reactions to those changes by two mice and two “little people,” during their hunt for cheese. A New York Times business bestseller upon release, Who Moved My Cheese? remained on the list for almost five years and spent over 200 weeks on Publishers Weekly’s hardcover nonfiction list. It has sold more than 26 million copies worldwide in 37 languages and remains one of the best-selling business books.
As I read this book it brought back to memory a lot of the customer service training that Paramount Training & Development provided to us earlier in the year. I would recommend reading it to anyone